OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

OUR VALUES Community | Action | Recognition | Experience

The Member Experience Lead (MEL) is responsible for assisting club leadership in the day-to-day operations of the club, ensuring it remains clean, functional, and friendly. This role is pivotal in ensuring a high level of member satisfaction, reinforcing our commitment to an excellent member experience.

PM Schedule: Monday - Thursday: 4:00 PM - 10:00 PM; Saturday: 7:00 AM - 4:30 PM

A Day in the Life of an MEL:

• • Drive our fitness vision and culture by providing the BEST member experience throughout their club visit - always offering a friendly hello & goodbye and anticipating their needs
  • Provide club tours and educate potential members on the value of Club Fitness amenities and services
  • Train and mentor staff on front desk functions, member check-ins/POS, and facility cleanliness
  • Assist club leadership with daily operations, including completing daily facility audits and helping task employees with cleaning or other responsibilities based on audit results
  • Ensure proper member check-ins and kids club check-ins for the safety of our members and employees
  • Maintain a clean and organized club according to company standards by conducting club walk-throughs and cleaning assigned areas
  • Provide a safe, enjoyable, and upbeat environment for children ages 2 and up in the Kids Club
  • Engage with new and current members, pointing them to Club Fitness amenities and services to help them achieve their fitness and health goals
  • Accurately complete point of sales transactions (retail, smoothies, tanning, etc.)
  • Notify leadership of gym incidents that require incident reports

You'll Succeed if you Love:

• • Interacting with people
  • Being busy and getting things done
  • Delivering excellent customer service
  • Achieving and exceeding member expectations
  • Providing a Clean, Functional, and Friendly environment

• • High School diploma or GED, rquired
  • 18 years of age or older, required
  • Previous experience in customer service or hospitality, preferred
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations with professionalism and a positive attitude
  • Strong multitasking abilities
  • Ability to work varying hours as needed, including evenings, weekends, and holidays

This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.

Physical Requirements:

• • Long periods of standing and moving about the facility
  • Occasional lifting of gym equipment may be needed

Why You’ll Love Working for Club Fitness:

• • Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
  • Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
  • Career Growth – We believe in your potential.  We offer opportunities for career advancement and provide training for everyBODY on our team.
  • Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
  • Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
  • Discounts – Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
  • Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.

Club Fitness has been lifting up St. Louis since 1983.  We care about St. Louis because we’re from St.Louis.  As an employee owned and operated health and fitness organization, it’s important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.